Refund policy

REFUNDS, RETURNS AND EXCHANGES POLICY

RETURNS

Due to hygiene laws we do not accept returns or exchanges on the following items if opened;

  • Bras
  • Briefs
  • Thongs
  • Sets purchased with Briefs/Bottoms
  • Bodysuits
  • Shorts
  • Bikinis Sets
  • Swimsuits
  • Adult Toys

 
Should you wish to refund an item that is not listed above, please email info@glamourone.com within 14-days of receiving the goods. After 14-days of the customer receiving the goods, the customer is no longer eligible for a refund, return or exchange. 

All items must be returned in the original condition and show no signs of being worn or used in order for returns to be eligible.

We will confirm via email that we have received your items which will then be reviewed by our team and an outcome decided. We will then notify you of the outcome of your request.

*You are solely responsible for covering the shipping costs of the return items. For security reasons we recommend all returns are posted signed for or tracked. We accept no responsibility for returning items during the shipping process.  

Exchanges 

Exchanges are only valid in exchange for the same item in a different size. Please note exchanges may take between 1-2 weeks to be completed and dispatched.

Should the item requested be unavailable a gift voucher or credit note will be provided. 

*Please note postage fees must also be covered by the customer. that we do not refund postage costs under any circumstances. 

Refunds 

Refunds can only be granted If we deem the product to be faulty. If you believe your product to be faulty please contact us at info@glamourone.com with the order name, number and problem as soon as possible. All refunds will be processed within 7 working days of reviewed outcome.